Disability management as a corporate social innovation process

This exploratory paper discusses disability management as a corporate social innovation process, based on the mapping of selected cases of enterprises often cited as international best practices. The aim of the study is to identify some critical success factors firms should consider when developing their disability management programs. To this end, the selected cases are analyzed based on a grid defined by comparing disability management guidelines published by international organizations generally considered as important points of reference for the job integration of persons with disabilities. The contribution of the paper is twofold. On the one hand, the results of the mapping can help firms to identify and classify different strategies and measures they can adopt to develop their disability management programs. On the other hand, the paper contributes to the bridging of a gap still present in the literature since disability management has so far received little attention in the literature on both corporate social responsibility and corporate social innovation.