- General concepts of communication. Why in dentistry? - Communication channels -Health communication: person-centered medicine, doctor-patient relationship. Therapeutic alliance, empathic understanding, active listening -The emotional intelligence and the role of emotions - Quality of service, quality of communication - Health communication tools in the life cycle and in special needs patients - Perception, expectation, need, from the first impression to the analysis of the demand - Counseling and communication / education tools
Course Language
Italian
More information
References: "Comunicazione emozionale in odontoiatria". Gangale M, Ghianda L. Quintessenza, Milano:2022.
