- Management principles: management and culture; the importance of an entrepreneurial structure; the meaning of planning, coordination and control; (1h) - Management styles, leadership, communication and decision-making processes; time management: urgency and importance; (2h) - The compilation of a business plan; (8h) - Definition and identification of the internal and external customer; (1h) - Create and guide patient behavior, patient / client classification; (4h) - Principles, processes and management of the private oral hygiene context; (2h) - team-working and defining roles within the team; reliability and responsibility; (2h) - Performance measurement; (2h) - Develop and apply a work plan, develop analytical and self-assessment skills such as development resources, growth criteria, development of a positive environment. (2h)
