Application of the Spiritual Laws in Quality Management

The authors consider that in our days is very important for us to
know the laws of universe. The fundamental contribution of the
authors are the parallel between the laws of the universe and the
concept of quality management. If one gets to understand and to
practice these laws, one can reach self-knowledge and, ultimately,
perfection. The most important laws of the universe are: law of love,
law of forgiveness, law of mercy, law of blessing, law of rhythm, law
of correspondence, law of attraction, law of learning. Leaders have to
realize that personal example is the best way to determine the
employees to adapt the behavior needed to improve the quality
culture throughout the organization. A leader can not create a
fairness and ethical model for behavior, establishing a culture of trust
and integrity, being a positive example to employees without
respecting and applying spiritual laws. For example, what would a
leader be if not taking into account the law of cause and effect,
knowing that we reap what we sow? How about respecting harmony
law cause we have to treat the others in the way we want to be
treated? Each law is important in itself, as it represents a step towards
self-knowledge and of the others...but together we can climb the steps
towards knowledge and love.